Overview:
FortiMonitor is a monitoring platform that gives your operations team unmatched visibility to the end-to-end performance and digital experience. You can observe applications and services, from multiple vantage points, across any network, and even the infrastructure on which the application is hosted. FortiMonitor centralizes and consolidates the monitoring of endpoints, network devices, infrastructure, applications, and cloud services with a single, SaaS-based platform. It enriches and automates incident management and enables rapid troubleshooting and remediation of digital experience issues, mitigating against business and user impact.
Traditional performance monitoring tools lack the end-to-end visibility necessary to monitor and troubleshoot digital experience. IT teams often struggle to gather data from traditional performance tools to gain the end-to-end insight necessary to troubleshoot and optimize endpoint to application experience, a time-consuming, cumbersome task.
FortiMonitor is designed to give your operations team the ability to observe endpoint to application performance and digital experience. It also enriches incident management by correlating metrics and diagnostic data and automates response with run-time playbooks and workflow integration. The combination enables crossfunctional teams to collaborate and remediate issues faster, more efficiently and to continuously improve digital experience.
Business Outcomes
Increase Customer Satisfaction Ratings
- Observe beyond the network, replicate endpoint to-application interaction to easily identify potential digital experience issues
Improve Employee Productivity
- Adapt to any environment, enabling monitoring from the end user’s device, across any network and into the infrastructure that hosts the critical application. It does not matter if it is onpremises, hybrid, or private or public cloud
Increase Operational Efficiency
- Deploy automated actions and build workflows to diagnose and remediate issues leveraging automated runbooks. This automation reduces time spent diagnosing, triaging, and remediating an incident
Ensure Business SLAs
- Report on historical uptime data to provide transparency on service delivery and business SLAs
Deploy Key Component 100F Appliance
FortiMonitor is a cloud-native, vendor-neutral, SaaSbased monitoring platform offering key strengths in digital
experience monitoring, FortiOS and Fabric integration, and
importantly, network device detection and monitoring.
Furthermore, with offerings such as Incident Management,
NetFlow and NCM, FortiMonitor quickly becomes a platform
of tool consolidation and workflow centralisation.
Importantly, one of the key components in the FortiMonitor
deployment strategy is the FortiMonitor OnSight Collector
appliance. The FortiMonitor Onsight appliance is perhaps
the most ubiquitous of facilities in the FortiMonitor toolbox,
offering a plethora of network level insights, including FortiOS
Insights, all in a single appliance.
The FortiMonitor 100F comes fully prepared with everything
you need to quickly get up and running, but with the added
benefit of a “plug and play” deployment strategy. This unit
brings significant compute capacity right to the edge—to the
end-user environment, network, and remote branch location.
Out of the box, the 100F is designed to support maximum
volumes of metric collection as follows:
- 150,000 SNMP metrics
- 2500 VMWare instances (hosts, clusters, VMs, datastores)
- 4500 synthetic network checks (ping, HTTP, HTTPS)
- 100 browser-based synthetic checks
However, if you wish to deploy FortiMonitor Onsight
appliance where a requirement exists for values beyond
these specifications, FortiMonitor has this prospect taken
care of. Using the feature of “OnSight Groups” (a FortiMonitor
configuration option) it is entirely possible to harness the
abilities of multiple Onsight units operating in HA / LB tandem,
depending on your configuration.
Upon deployment, the initial setup is performed locally on the
device itself, and once that’s complete, all administrative and
management functions are streamlined through the webbased FortiMonitor control panel. This approach gives the
FortiMonitor 100F a familiar look and feel. Enabling monitoring
at scale has never been so easy.
Core Components
Digital Experience Monitoring
FortiMonitor consolidates monitoring data into a single SaaSbased platform which collects telemetry across complex, hybrid infrastructures. FortiMonitor visualizes the information in a unified capacity, enabling seamless correlation. The solution:
- Centralizes monitoring of the end user, network, and
infrastructure that hosts your applications to lower costs,
increase efficiency, and optimize resources
- Performs synthetic testing from multiple vantage points
to monitor application uptime, user experience, and
performance
- Improves customer and end-user experience by proactively
identifying service degradation
- Correlates network and application performance data to
quickly pinpoint root cause of issues
- Leverages endpoint performance data, such as CPU,
memory, disk, and network metrics, along with network and
application performance. This facilitates troubleshooting
with insights into what the user is experiencing
Comprehensive Full Stack Visibility and Fortinet Fabric Integration
FortiMonitor uniquely offers the ability to observe health and performance of all of your devices, across any network, and the infrastructure that applications utilize, whether containers, cloud, on-premises, or hybrid.
- Monitors status and health of end-user devices, network,
cloud, and on-prem infrastructure, public, or privately
hosted applications.
- Integrates with the Fortinet Security-Fabric to easily
discover and gain insight into FortiGate and downstream
Fortinet device health and performance metrics, including
LAN, Wi-Fi, and SD-WAN.
- Simulates application-specific traffic over SD-WAN
underlays to accurately measure real-time user experience
and application performance over SD-WAN
Enriched Incident and Event Management
FortiMonitor enables organizations to observe, correlate, and respond to incidents from a single unified platform. Organizations can:
- Enrich incidents by automating the diagnostic collection
and designing remedial measures with automated
runbooks, allowing teams to fully customize their incident
handling experience at scale
- Maximize team collaboration through native timeline and
messaging communication features, accelerating response
coordination
- Ensure critical events trigger notification of team members
instantly, through email, FortiMonitor mobile application,
and SMS alerting
- Eliminate fragmentation with a single source of reliable data
insights
Automation
FortiMonitor enables a network operator to respond to performance issues with flexible automated runbooks. These can be tuned to an organization’s best practices to accelerate operational and response tasks. Benefits of automated runbooks include:
- Reduction of repetitive manual tasks and high-volume
context switching
- Accelerate mean time to detect (MTTD)/mean time
to response (MTTR), while improving service delivery,
permitting teams to meet and exceed SLAs
- Proactive optimization of processes and resolution of
incidents
- Swift deployment of automation for immediate use and
onboarding
Feature Highlights
- Comprehensive Performance Monitoring: Monitor
endpoints, vendor agnostic network devices, infrastructure,
applications, and cloud services with a single, SaaS-based
platform.
- Endpoint Digital Experience: Leverage endpoint
performance data, such as CPU, memory, disk, and
network metrics, along with network and application
performance to facilitate troubleshooting with insights into
what an end user is experiencing.
- Fortinet Fabric Integration: Discover and monitor FortiGate
and downstream Fortinet device health and performance
metrics, including LAN, Wi-Fi, and SD-WAN.
- Flexible automated onboarding: Easily onboard FortiGate
and connected FortiAP, FortiSwitch and FortiExtender
devices
- Auto Discovery : Network-wide SNMP device discovery.
Host and guest performance of VMWare , Kubernetes
Helm
- Cloud Integrations: AWS, Azure
Synthetic Transaction Monitoring (STM): Gain visibility into
the availability and performance of any application using
browser tracing or javascript that run from global public
nodes and private networks
Incident Flow: Send and escalate alerts via mobile
app, email, SMS, phone call, and third-party ticketing
integrations, with advanced alert timelines
Topology Mapping: Visualize all network elements in real
time to see how they connect and identify performance
issues
Network Configuration Management (NCM): Get
centralized network configuration management and
templates for seamless configuration updates.
Multi-tenancy: Manage client devices while providing
role-based access control (RBAC) for insights into digital
experience performance monitoring.
Dashboards and reporting: Save time with out-of-the-box
and customizable dashboards, reports and public status
pages for real-time and historical reporting
Alert Integrations: Integrate with JIRA, Slack, Microsoft
Teams
Security Fabric:
FortiMonitor integration with the Fortinet Security Fabric
enables organizations to import all eligible Fortinet devices
into the FortiMonitor platform. This enables digital experience
and network performance monitoring at scale. The
FortiMonitor platform brings enriched alerting and an incident
management toolset to managed devices for proactive
monitoring and generating of alerts in response to error
conditions.
FortiCare Best Practice Services for FortiMonitor
The FortiCare Best Practice Service (BPS) provides technical
advice to help organizations make the most of their Fortinet
investment. FortiCare BPS is an annual subscription-based
service. Once a ticket is created through the FortiCare
Support Portal, the BPS ticket is rerouted to a product-specific
technical expert. Response for these consultations are
handled as per a standard P3 ticket.
Fortinet Services
24x7 FortiCare technical support is delivered through our
Global Technical Assistance Centers. Each geographical region
has a Center of Expertise that is supplemented by regional
support centers. This enables us to provide regional and local
language support. Foundational FortiCare device-level support
includes:
- Global toll-free numbers that are available 24x7
- Web chat for quick answers
- A support portal for ticket creation or to manage assets and
life cycles
- Access to software updates and a standard next-businessday RMA service for the device
Security Fabric
The industry’s highest-performing cybersecurity platform,
powered by FortiOS, with a rich ecosystem designed to
span the extended digital attack surface, delivering fully
automated, self-healing network security.
- Broad: Coordinated detection and enforcement across the
entire digital attack surface and lifecycle with converged
networking and security across edges, clouds, endpoints
and users
- Integrated: Integrated and unified security, operation,
and performance across different technologies, location,
deployment options, and the richest Ecosystem
- Automated: Context aware, self-healing network &
security posture leveraging cloud-scale and advanced AI
to automatically deliver near-real-time, user-to-application
coordinated protection across the Fabric
The Fabric empowers organizations of any size to secure and
simplify their hybrid infrastructure on the journey to digital
innovation